Shipping Policy

At BioVera Solutions, we are committed to ensuring safe, reliable, and transparent shipping practices for healthcare products. This Shipping Policy outlines how we handle deliveries based on order requirements, destination, and applicable regulations.

Shipping Origin

All shipments are coordinated from our origin location in Colombia, including Vereda Las Guacas, San Roque, Antioquia. Shipping timelines and methods may vary depending on destination, product type, and regulatory requirements.

Shipping Destinations

BioVera Solutions supports shipping to domestic and international destinations, subject to applicable laws, regulations, and logistical feasibility. International shipments may be subject to customs clearance, import regulations, and additional documentation requirements specific to the destination country.

Processing Time

Orders are processed after confirmation and completion of any required documentation. Processing times may vary depending on product availability, sourcing requirements, and compliance checks. We aim to process orders as efficiently as possible while maintaining quality and regulatory standards.

Shipping Timeframes

Shipping timelines depend on the destination country, shipping method, and regulatory clearance processes. Estimated delivery times are provided for reference only and may be affected by factors beyond our control, including customs procedures, carrier delays, or regional restrictions.

Shipping Costs

Shipping costs are calculated based on order size, weight, destination, and shipping method. Any applicable shipping charges will be communicated during the order process or agreed upon in writing prior to dispatch.

Customs, Duties, and Taxes

For international shipments, customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country. BioVera Solutions is not responsible for delays caused by customs clearance or regulatory inspections.

Delivery Responsibility

Once an order has been dispatched and handed over to the shipping carrier, responsibility for delivery timelines rests with the carrier. BioVera Solutions is not liable for delays, loss, or damage caused by third-party shipping providers, though we will assist in communication and resolution where possible.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information. BioVera Solutions is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Restricted and Regulated Products

Certain healthcare products may be subject to shipping restrictions based on destination regulations. Orders containing restricted items may require additional documentation or may not be eligible for shipment to certain locations.

Order Issues and Support

If you experience any issues with your shipment or have questions regarding shipping arrangements, please contact our team. We are committed to providing clear communication and support throughout the shipping process.

Contact Information

📞 +57 300 451 8467

📧 hello@BioVera.com